Terms & Conditions

Terms & Conditions

How long will it take to receive my order?

FedEx Priority Overnight: Delivery by 10:30 a.m., next business day.

FedEx Standard Overnight: Afternoon delivery, next business day.

UPS 2nd Day: Afternoon delivery, second business day.

FedEx Express Saver: Afternoon delivery, third business day.

UPS Ground: 1-5 business days within 48 contiguous states.

Please call for rates and availability for Saturday Delivery orders.

What happens if I don't receive my package?
 UPS and Fed Ex shipments are covered by insurance that guarantees that Bass Knuckles corp. will replace packages that are lost or damaged during transit.

Note: Priority Mail, World Mail, and Express Mail do not offer a tracking service, and are NOT insured. Bass Knuckles corp. will not replace packages that are lost or stolen if Priority Mail, World Mail, or Express Mail was the method of shipment chosen by the customer. Bass Knuckles corp. will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.

Are back order arrival dates guaranteed? 
Back order arrival dates are provided by the manufacturer and are subject to change and are not guaranteed.

How do we ship back ordered items?
 All back ordered items are shipped free of charge. The method of shipping will depend on the best option available for the item(s) being shipped. Back ordered items will ship either First Class Mail or UPS Ground. If you would like your back ordered items to be sent out using a specific shipping method you will need to contact us at 714.373.BASS(2277) or info@bassknuckles.com. You will be charged for the cost of shipping your back ordered items if any other method is chosen. Typically, back ordered items, if not sent out the same day, will go out the following day. Travel time will depend on your location within the continental US. Please be advised, unless otherwise notified all back ordered items will be sent via First Class Mail or UPS Ground.

Will I have to pay any taxes?
 California residents are subject to the state sales tax.